FREQUENTLY ASKED QUESTIONS
Product
LONG LASTING EXTRA STRENGTH STICK
• Medicinal Ingredients: 30% Methyl Salicylate, 15% Mentha Haplocalyx Briq (Menthol), 1% Eucalyptus Globulus (Eucalyptus Oil) (Leaves)
• Non-Medicinal Ingredients: Paraffin Wax, Hydrogenated Castor Oil, White Petrolatum, Oleic Acid 700, BHT
FAST ACTING EXTRA STRENGTH SPRAY
• Medicinal Ingredients: 12% Methyl Salicylate, 10% Mentha Haplocalyx Briq (Menthol)
• Non-Medicinal Ingredients: Isopropyl Alcohol, Water, MSM, Boswellia serrata extract, Ilex Paraguariensis Leaf Extract, Glucosamine, Chondroitin
ICE NATURAL FAST ACTING ROLL-ON
• Medicinal Ingredients: 10% Mentha Haplocalyx Briq (Menthol), 4% Camphor
• Non-Medicinal Ingredients: 2% Peppermint Oil, Denatured Alcohol, Water, Glycerin, Acrylates Copolymer, MSM, Ilex Paraguariensis Leaf Extract, Glucosamine, Chondroitin, Folic Acid, Vitamins C & D
For external use only. For adults and children over 12 years of age. Use up to a maximum of 4 times per day as required. A stinging or burning sensation may be experienced during the first few minutes as the formula begins working. If you experience any serious discomfort, discontinue usage. For arthritis or muscle pain of the hands retain for at least 10 minutes before washing hands.
Be careful not to make contact with eyes, mucous membranes, broken skin, or other sensitive areas.
For children (minimum 12 years old): Application should be supervised by an adult.
If you are allergic to Salicylates (Aspirin) please purchase the "All Natural Fast Acting Roll-On" as it does not contain any Methyl Salicylate.
The Extra Strength Stick and Spray contain Methyl Salicylate (a non-steroidal anti-inflammatory drug (NSAID)).
DO NOT USE THE EXTRA STRENGTH STICK OR SPRAY IF ALLERGIC TO SALICYLATES OR IF TAKING ANTICOAGULANT MEDICATIONS.
DO NOT BANDAGE OR USE WITH EXTERNAL HEAT SUCH AS A HEATING PAD.
ALL PRODUCTS
KEEP AWAY FROM CHILDREN AND DO NOT INGEST.
Consult your health care practitioner prior to use if you are pregnant or breastfeeding.
For external use only. Avoid contact with the eyes, mucous membranes, and other sensitive areas. Do not apply to wounds, broken or damaged skin.
Stop use and consult a physician if condition worsens, a rash or irritation develops, or if symptoms persist for more than 7 days, or clear up and occur again within a few days.
IF OVERDOSE OR ACCIDENTAL INGESTION OCCURS, CALL A POISON CONTROL CENTER IMMEDIATELY.
SHIPPING
MEDISTIK offers free standard shipping on all orders over $50 to addresses within Canada.
For orders under $50 in Canada, we offer a discounted flat rate shipping charge.
Please see our Shipping Policies for more information and expected delivery timelines.
MEDISTIK offers free standard shipping on all orders over $40 to addresses within North America (Continental United States).
For orders under $40 USD in North America, we offer a discounted flat rate shipping charge.
Please see our Shipping Policies for more information and expected delivery timelines.
All orders purchased through Medistik.com, ship from our warehouse in Toronto, Ontario, Canada. Online orders are usually processed the same or following day, depending on the time received, but may require up to 3 business days for processing. We do not process shipments on weekends or on Canadian statutory holidays.
There are times when an order may require additional processing time due to the size of the order or volume of orders being processed. We understand there may be an urgency to receive your product and it is our intention to have your MEDISTIK product delivered to you as quickly as possible. We will do our best to notify you of any delays.
Please see our Shipping Policies for detailed shipping information and timelines.
MEDISTIK Inc. does ship product to addresses outside of Canada. We do not charge duties or any other taxes on International orders and the customer is responsible to settle any importing fees and/or taxes through appropriate channels. Your phone number and email address is required by carriers for all international shipments.
Expected Delivery Timeline:
Please note the following timelines are in addition to order processing times as described above.
Tracking Your Order:
Once your order has shipped, you will receive an email from MEDISTIK that includes your tracking information. Your tracking number should be active within 24-48 hours of the release of your parcel.
Out of stock items:
If an item is found to be unavailable, the item will be removed from your order and you will be notified. You will not be charged for any items that are not available. When you submit an order through our online store, your credit card is pre-authorized for the total cost of the ordered product(s), applicable taxes, and shipping costs. When your order is shipped, MEDISTIK Inc. will charge an amount that reflects the total cost of the shipped product(s), applicable taxes, and shipping costs. Items that are cancelled due to being out of stock will not be included in the final charge to your card.
It can happen that the parcel gets lost or damaged during shipping. While we can not guarantee this will not happen, we will make our best efforts to locate your parcel and/or provide a replacement for your order at no cost to you.
Special Requests and Outstanding Circumstances:
If you require special attention to your shipment or have a request that falls outside of our stated policies and/or timelines, we may be able to accommodate you. For urgent requests, please contact our Customer Service Department during regular business hours (9:00 am – 5:00 pm Monday to Friday EST/EDT,) at +1-855-347-0226. For less urgent requests, you can contact us via website contact form. Additional charges may be required depending on the nature of your request.
Contact Us:
If you a question about our shipping policies or about your order, please use our website contact form to reach our customer service department. Alternatively, you can reach us by telephone at toll free: +1-855-347-0226.
Customer Service Hours of Operation:
Monday - Friday 9:00 am – 5:00 pm EST/EDT